Hello,
We have a customer that is using 5.62(2021.3) recently updated from 5.23 and has support up to date.
The customer reports that their application stops receiving data from the OPC Server in two instances. Each instance happened exactly 100 days after the other. The first one happened 100 days after the initial deployment. The customer claims that their application is licensed and that restarting the application is the only way to resolve the issue.
The customer does not have any errors to share with us. We are reaching out to you to confirm that there is no 100-day parameter with licensing that could be causing this. Our assumption is that there is not, but would like to have 100% certainty.
Thank you in advance.
Please let me know if you require any further information
Best regards.
We have a customer that is using 5.62(2021.3) recently updated from 5.23 and has support up to date.
The customer reports that their application stops receiving data from the OPC Server in two instances. Each instance happened exactly 100 days after the other. The first one happened 100 days after the initial deployment. The customer claims that their application is licensed and that restarting the application is the only way to resolve the issue.
The customer does not have any errors to share with us. We are reaching out to you to confirm that there is no 100-day parameter with licensing that could be causing this. Our assumption is that there is not, but would like to have 100% certainty.
Thank you in advance.
Please let me know if you require any further information
Best regards.